SISTEMA DE COBRANZAS
Collections Management System is an enterprise interface for accounts receivable management that enables agents to track debts, communicate with delinquent clients, and record payments from a single panel. The system replaces manual workflows based on shared spreadsheets with a centralized platform featuring real-time delinquency analysis. Its design targets collections teams that manage portfolios with hundreds of active accounts and need to prioritize actions based on debt age and amount.
Design — Dashboard
The interface organizes accounts in a visual pipeline similar to a CRM, with columns by management status (pending, in negotiation, payment commitment, recovered). Client cards consolidate the complete history of payments, communications, and promises in a single view. The managerial dashboard displays recovery metrics broken down by agent, portfolio age, and agreement compliance rate. Advanced filters allow segmentation by amount, days overdue, and assigned priority.
Discovery
Brief · Stakeholders · Goals
Research
Benchmark · Users · Competition
UX Architecture
User Flows · Wireframes · IA
Visual Design
Tokens · Layout · Components
