SISTEMA DE COBRANZAS
Collections Management System is an enterprise interface for accounts receivable management that enables agents to track debts, communicate with delinquent clients, and record payments from a single panel. The system replaces manual workflows based on shared spreadsheets with a centralized platform featuring real-time delinquency analysis. Its design targets collections teams that manage portfolios with hundreds of active accounts and need to prioritize actions based on debt age and amount.
Design — Dashboard
> cobranzas@mission-control:~$ diagnostics --run ERROR: The legacy system ran on a shared Excel file with unstable macros that corrupted data when edited simultaneously by more than 3 users. WARN: Collections agents wasted an average of 3 hours per day searching for information scattered across emails, files, and handwritten notes for each client. CRITICAL: Without tracking dashboards, managers could not measure the recovery rate per agent or identify bottlenecks in the process.
The interface organizes accounts in a visual pipeline similar to a CRM, with columns by management status (pending, in negotiation, payment commitment, recovered). Client cards consolidate the complete history of payments, communications, and promises in a single view. The managerial dashboard displays recovery metrics broken down by agent, portfolio age, and agreement compliance rate. Advanced filters allow segmentation by amount, days overdue, and assigned priority.
